About Congo Raw

Congo Raw is a supplier of premium raw dog food, specializing in a select range of biologically appropriate products designed to support the health and well-being of dogs.

We are looking for a motivated, reliable, and hardworking professional to join our growing team as Shop Manager. This is a hands-on leadership position for someone who can manage people, oversee daily production, and help keep our operations organized and efficient.

We value hard work, accountability, teamwork, and initiative, and we believe in investing in and rewarding employees who perform well.

Position Overview The Shop Manager is responsible for overseeing the daily production, staff, inventory, equipment, and general operations of the shop.

This is a hands-on role. The successful candidate will lead by example, work alongside the team, maintain high standards, and take ownership of keeping the operation running safely and efficiently.

Key Responsibilities

- Manage daily shop and production operations
- Lead, train, and coordinate employees
- Assign daily tasks and manage workflow
- Ensure production targets, quality standards, and deadlines are met
- Manage inventory, receiving, storage, and product movement
- Create and manage purchase orders
- Assist with production forecasting and planning
- Maintain accurate production and inventory records
- Develop and maintain Standard Operating Procedures (SOPs)
- Use warehouse management, POS, website backend, and other business software
- Maintain a clean, organized, and safe work environment
- Operate and oversee production machinery
- Perform routine equipment checks and basic maintenance
- Identify equipment issues and coordinate repairs when required
- Identify operational problems and implement practical solutions
- Communicate effectively with ownership and team members

Qualifications & Experience
- Previous management, supervisory, or leadership experience
- Proficient in Microsoft Excel, Word,



and Google Sheets
- Experience with warehouse management software and POS systems
- Experience navigating website backend platforms
- Experience with inventory management and purchasing
- Strong mathematical, organizational, and analytical skills
- Experience with production planning or forecasting
- Experience developing or following SOPs
- Excellent communication and attention to detail
- Mechanical aptitude and experience with equipment or machinery is a strong asset
- Comfortable working around machinery and in refrigerated conditions
- Reliable, punctual, and able to work independently and as part of a team

The Ideal Candidate We are looking for someone who:
- Takes pride in their work and has a strong work ethic
- Leads by example and takes ownership of their responsibilities
- Is organized and able to prioritize multiple responsibilities
- Is confident managing and holding a team accountable
- Is comfortable working with numbers, technology, and operational data
- Can identify problems and find practical solutions
- Is mechanically inclined and willing to learn
- Is adaptable and motivated to grow with the company
- Understands that work hours may vary based on production demands and the needs of the business, and is willing to maintain a flexible schedule when required

Work Setting This is a hands-on production environment involving machinery, food products, physical work, and refrigerated conditions. The successful candidate must be comfortable working in this environment and following all company safety, cleanliness, and food-handling procedures.

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- On-site parking
- Paid time off
- Store discount

Ability to commute/relocate:
- Newmarket, ON L3Y 8X8: reliably commute or plan to relocate before starting work (required)

Experience:
- Management: 3 years (required)

Licence/Certification:
- Class G Licence (required)

Work Location: In person

📌 Shop Manager – Production & Operations (Newmarket)
🏢 Congo Raw
📍 Newmarket