Solutions Designer – CRM

Responsibilities

- Design hosting technology solutions based on client specifications, standards, policies, best practices, and cost models to meet CRM business requirements.

- Plan, implement, and support large complex CRM systems.

- Configure and integrate Salesforce with other applications using web services or other mechanisms.

- Collaborate with IT professionals throughout the SDLC.

- Conduct knowledge transfer, document processes and technical designs, and update build books.

- Perform root cause analysis to troubleshoot and resolve incidents.

- Manage issues and user stories in JIRA/Azure DevOps.

- Report progress, proactively raise risks/issues, and provide estimates for proposed solutions.

General Skills

- Experience in programming, analysis, and CRM software support.

- Ability to collaborate across SDLC phases.

- Proficiency in structured methodologies for design, implementation, and maintenance.

- Solid coding, debugging, and documentation skills.

- Experience with relational databases, query languages, and communication protocols.

- Ability to elicit and document requirements from diverse stakeholders.

- Excellent analytical, problem-solving, communication, and teamwork skills.

CRM Software Development Skills

- Knowledge of CRM enterprise architecture methodologies, design standards, and tools.

- Experience with middleware, gateways, and CRM software development tools.

- Expertise in high-availability solution design and implementation.

Desirable Skills

- Experience with Internet-ready applications and RAD methodologies.

- Knowledge of Information Management principles.

- Ability to review, analyze, and modify installation scripts.

- Experience conducting design walkthroughs and providing post-implementation support.

- Knowledge of accessibility standards (AODA/ODA).





- Familiarity with networking technologies, enterprise storage, and recovery procedures.

Salesforce-Specific Skills

- Evaluate Salesforce components/products based on cost-benefit and risk analysis.

- Build Salesforce solutions from user stories and designs.

- Adhere to coding standards and deliver maintainable code.

- Deliver products in Agile/Scrum mode.

- Map Salesforce features against business requirements (fit-gap analysis).

- Design, configure, and integrate solutions on Salesforce Lightning Cloud (LWC).

- Hands-on with Apex, Lightning, VisualForce, APIs, SOQL/SOSL, and web services.

- Strong understanding of Salesforce security model.

- Build integrations using REST/SOAP APIs, Auth, and SSO.

- Migrate changes across environments using CI tools (Salesforce DX, Jenkins, ANT).

- Experience with deployment tools (GitLab, Jenkins).

Must Have Certifications

- 5+ years Salesforce development (Public Sector Foundation & Sales Cloud).

- Salesforce Platform Developer I.

- Salesforce OmniStudio Developer.

- Salesforce Experience Cloud Consultant.

- Salesforce Administrator.

Knowledge Transfer

- Ongoing transfer through meetings, touchpoints, and working sessions.

- All design, development, and documentation must be stored in ministry repositories.

Evaluation Criteria

- Salesforce Experience (30 pts):

Hands-on configuration, certifications, 5+ years experience.

- Design/Analysis/Development (35 pts):

Supporting, maintaining, configuring Salesforce; troubleshooting; fit-gap analysis; AODA compliance.

- Communication/Documentation (25 pts):

Strong communication, reporting, documentation, estimates, and collaboration with project teams.

- Agile Experience (5 pts):

Agile/Scrum methodologies, sprint management, bug tracking, SDLC in DevOps.

- Public Sector Experience (5 pts):

Previous government/public sector work.

📌 Solutions Designer - CRM | Salesforce Dev, OmniStudio, Experience Cloud, Admin | Design, Config, Analysis, Agile, Public Sector (Toronto)
🏢 CCI- Computer Consultants International
📍 Toronto