Sr Technical Infrastructure Specialist

Location: Winnipeg, MB - Hybrid

Type: Contract – December 2026 (Strong potential for extension)

Responsibilities:

- Responsible for functions related to technical planning, design, configuration, operation and support of desktop services both physical and virtual. This includes Windows, hardware, productivity suites, directory/email administration, and virtual desktop technologies
- As the Tier III support contact, assist the Senior Problem Analyst in identifying the root cause of problems and consequently prevent incidents to the Service Desk
- Investigate and troubleshoot problems in support of operations, and resolve issues in a timely manner
- Design, implement and configure Enterprise Client support systems. Apply Enterprise Architecture principles, standards, and methodology to ensure effective solution design
- Create system documentation, including build, configuration and recovery
- Assist in the development and execution of application test plans
- Coordinate technical activities for projects
- Complete project activities on time and in scope, while adhering to project methodologies
- Manage the enterprise desktop environment, including firmware/software releases, system configuration and maintenance
- Create and document production Windows images for the various hardware models and virtual desktops
- Create, document and manage Microsoft Office for the enterprise
- Develop and document Group Policy Settings required for Microsoft Windows/Office
- Maintain system documentation, including build, configuration and recovery
- Create and modify procedures and standards as required
- Recommend & optimize Enterprise Client support systems to improve and maintain service levels and support Computer Operations with implementation
- Provide guidance and support to Computer Operations on maintaining Enterprise Client Support systems and integration
- Schedule and execute System Change Requests
- Troubleshoot, resolve,



and document Tier III incidents. Provide internal IT support. Escalate to external service providers as required
- Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; and document all actions and resolutions
- Monitor availability and performance for Enterprise Client Support systems
- Participate and contribute to capacity and availability plans for Enterprise Client Support systems
- Implement recommendations for enhancements to ensure organizational computing environment maintains optimum availability and capacity
- Investigate IT infrastructure system requirements and research new products and solutions
- Participate in product selection and complete purchase requisitions
- Participate in support agreement and license renewal process
- Administers the delivery of system parameters; on end of life, current, and new emerging strategic technologies supported and delivered by the organization
- Works with the Technical Lead - Server and Enterprise Architecture to determine infrastructure direction
- Seek consultation from the Supervisor, Technology Infrastructure Services or Manager, Technology Infrastructure Services where solutions are not within established practices

Required Experience and Skills:

- Minimum of eight years’ experience in advanced Enterprise Client support and service delivery role supporting enterprise class Windows and Office environments
- Experience with performing Windows operating system updates in an enterprise environment
- Solid working knowledge of a variety of management tools (e.g., SCCM)
- Experience building desktop images using VMware virtualization platform
- Experience managing client devices with GPOs
- Technical competency at administration and Tier III support level
- Proven experience in superior customer service delivery and support
- Proven project coordination experience

Additional Requirements:

- Must have Windows based computer with standard Windows applications
- Must possess own communication device

📌 Sr Infrastructure Specialist (Winnipeg)
🏢 Akkodis
📍 Winnipeg