Key Accountabilities

1.

Business

Planning &

- Performance

- Contribute to annual goals, objectives, and strategic plans for SVGB and the Retail Division, and translate them into monthly targets and staff priorities.

- Monitor trends in the convenience, fuel, and tobacco retail sectors and recommend improvements.

- Track performance against goals; report progress to the Manager, Retail Operations in weekly meetings and via a year-end completion report.

2.

Daily

Operations &
- Financial Control

- Oversee day-to-day store operations, including opening/closing security procedures, cash control, and shift reconciliation.

- Ensure the POS system is kept current with products and pricing, and that daily transactions reconcile accurately.

- Ensure timely, accurate bank deposits and daily, weekly, and monthly financial reconciliations.

- Prepare and submit accurate sales, payroll, and reporting information to Finance on schedule.

3. Merchandising, Pricing &
- Inventory

- Set and monitor competitive pricing for fuel and merchandise based on regular market checks; report local pricing to the Manager, Retail Operations biweekly.

- Manage inventory levels, ordering, and vendor relationships to support sales targets, minimize shrinkage, and avoid stockouts.

- Contribute ideas for marketing, promotions, seasonal offerings, and in-store merchandising to drive sales and customer engagement.

4.

Customer

Service

- Ensure all staff deliver a consistently high standard of customer service, and personally resolve escalated customer situations.

- Maintain a clean, safe, and welcoming environment across the store and fuel islands.

- Maintain customer feedback and refund processes,



and ensure staff are well-informed on products and services.

5. Safety, Facilities &
- Regulatory Compliance

- Maintain all facility safety systems (fuel safety, fire, emergency lighting, security) in positive working order, and review the Emergency Response Plan annually.

- Ensure compliance with WHMIS, food safety, tobacco retail regulations (including age verification), and other applicable provincial and federal requirements; ensure staff are trained accordingly.

- Maintain a preventative maintenance and cleaning schedule for the facility, arranging contractor support as needed.

- Uphold workplace health and safety policies, including regular inspections, incident reporting, and proper use of protective equipment.

6.

Staff

Leadership &
- Development

- Hire, train, coach, schedule, and manage the performance of staff, including attendance and any disciplinary matters, in accordance with the Nch'ḵay̓ Employee Manual.

- Build a positive, team-oriented culture and support ongoing staff training (orientation, customer service, safety, POS, tobacco compliance, and related topics).

- Adjust staffing to seasonal needs while managing labour costs, and personally cover shifts as required.

7. Team Participation &
- Other Duties

- Participate actively as a member of the Retail Operations team, including meetings, mentoring junior staff,



and professional development.

- Perform other duties as assigned by the Manager, Retail Operations.

Qualifications

Education

- Secondary school diploma required; post-secondary education in Business, Retail Management, or a related field is an asset.

Experience

- Minimum 3–5 years of experience in retail management or a supervisory role, preferably in a fuel, convenience store, or related environment.

- Experience managing staff scheduling, payroll records, and performance reviews.

- Experience with point-of-sale (POS) systems and cash reconciliation.

- Experience with inventory management and purchasing.

Knowledge, Skills and Abilities

- Strong leadership and team development skills.

- Solid understanding of retail operations, pricing strategy, and customer service standards.

- Working knowledge of workplace health and safety regulations, including WHMIS.

- Knowledge of tobacco retail compliance, including age verification requirements and applicable provincial regulations.

- Ability to work independently and make sound decisions under pressure.

- Proficiency with Microsoft Office (Word, Excel) and standard retail software.

- Strong written and verbal communication skills.

- Cultural awareness and ability to work respectfully within a First Nations enterprise environment.

Working Conditions &
- Other Requirements

- Valid driver's licence.

- Must be legally entitled to work in Canada.

- Available to work a flexible schedule, including evenings and weekends, as required.

Must be available on-call 24 hours a day to respond to operational or facility emergencies. This is a condition of the position

📌 Store Manager - 6 Month Term (Squamish)
🏢 Nch’kaỷ Development
📍 Squamish