Transform eBay’s UX research capabilities by taking the lead in creating impactful, customer-centered operations. This role focuses on innovation through AI and modernizing research processes. As the Strategic Director for UX Research Operations, you will pave the way for a future-oriented research ecosystem.

Your leadership will modernize participant management and operational structures, ensuring research activities are efficient and high-quality. Collaborate with various teams to establish best practices and streamline workflows. Key Responsibilities:

- Develop and implement a transformative research vision
- Modernize operation models for user experience
- Drive AI integration within research workflows
- Enhance customer panel management and engagement
- Establish scalable processes and measurable frameworks Requirements:
- 15+ years in UX Research Operations or similar
- Proven expertise in research platforms and management
- Success in developing self-service research programs
- Solid systems-thinking and ability to navigate complexity
- Exceptional skills in executive influence and leadership Lead the future of UX research at eBay, driving innovation and efficiency in connecting with customers.

📌 Strategic Director, UX Research Operations (Toronto)
🏢 eBay
📍 Toronto