Company Description BLS International Services Ltd. is a globally trusted, tech-enabled service partner for governments and citizens, with more than two decades of experience. The company delivers end-to-end solutions in e-governance, attestation, biometrics, e-visa, and retail services, consistently setting industry benchmarks. It holds multiple global certifications, reflecting strong commitments to quality, information security, and environmental responsibility.

BLS International collaborates with over 46 client governments and operates in more than 70 countries through a network of 50,000+ centers and a workforce of 60,000 employees and associates. Its global training and contact centers further strengthen its ability to provide world-class consular, biometric, and citizen services.

Role Description The Submission Officer is a full-time, on-site role based in Calgary, AB. In this position, the team member will receive and verify visa, consular, and related applications, ensuring all documentation is complete, accurate, and compliant with the requirements of client governments and diplomatic missions. The role involves data entry into secure systems, managing appointment schedules, and maintaining clear records for tracking applications.

The Submission

Officer will interact with applicants at the service center, provide guidance on procedures and required documents, handle payments, and issue receipts in line with established policies.



Day-to-day responsibilities also include coordinating with internal teams, adhering to security and confidentiality protocols, and supporting continuous improvement in service quality and operational efficiency.

Qualifications

- Strong customer service and interpersonal skills, with the ability to communicate clearly, handle inquiries, and support applicants in a professional and respectful manner.
- Administrative and documentation skills, including attention to detail, accurate data entry, organized record-keeping, and thorough verification of forms and supporting documents.
- Technical and systems proficiency, such as working with office software, secure databases, and digital tools used in biometric and consular application processing.
- Compliance and security awareness, including adherence to confidentiality requirements, standard operating procedures, and quality and information security standards.
- Ability to work in a fast-paced, process-driven setting, manage multiple tasks, and collaborate effectively with colleagues and supervisory staff.
- Relevant experience in customer-facing roles, administration, consular services, or government-related services is an asset.
- High school diploma or equivalent required; post-secondary education in administration, international relations, or a related field is an advantage.
- Proficiency in English; additional language skills are beneficial for serving diverse applicants.

📌 Submission officer (Calgary)
🏢 BLS International
📍 Calgary