We are looking for a Support Delivery Lead / Technical Lead with strong experience in Web Application Support and production environments. The ideal candidate will have a solid understanding of application architecture, batch processing, databases, and Site Reliability Engineering practices.

Key Responsibilities

- Lead and coordinate web application support and production support activities.
- Monitor application health, troubleshoot issues, and ensure timely resolution of production incidents.
- Apply Site Reliability Engineering (SRE) principles to improve application stability, availability, and performance.
- Strong understanding of server-client architecture and application infrastructure.
- Monitor and troubleshoot batch execution, scheduled jobs, and batch failures.
- Work with RDBMS databases to perform basic troubleshooting, data validation, and issue analysis.
- Coordinate with development, infrastructure, database,



and business teams for issue resolution.
- Participate in incident management, root-cause analysis, and continuous improvement activities.
- Provide technical guidance to support teams and ensure adherence to support and delivery processes.

Required Skills

- Solid experience in Web Application Support / Production Support.
- Good understanding of Site Reliability Engineering (SRE) concepts.
- Strong knowledge of Server-Client Architecture.
- Experience with Batch Execution / Batch Processing.
- Good understanding of RDBMS / SQL databases.
- Strong troubleshooting, incident management, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to work in a 4-days-onsite environment in Toronto, ON.

📌 Support Delivery Lead / Technical Lead (Toronto)
🏢 TEKGENCE
📍 Toronto