Overview

Spire Systems Inc. is a mid-range business management and accounting software development company.

Spire Systems is seeking a full time Senior Business Software Support agent. This is a Tier 3 position supporting the Spire REST API and providing an escalation point for Tier 2 support agents.

A flexible remote and in-office work balance is an option for a person who is self-motivated, disciplined, and can provide a quiet and distraction-free home office.

Key Responsibilities

- Research and solve escalated software issues and document them
- Support third-party developers using the Spire REST API
- Support Tier 2 team members with complex issues
- Create API examples, sample applications and documentation
- Technical resource for all teams
- Provide troubleshooting and remote support as needed
- Write Knowledge base articles
- Write business cases and project outlines for requested features and improvements
- Assist QA Team to verify solutions
- Adhoc projects as needed





Required Skills & Qualifications - Minimum 2 years of experience working with REST API and SQL

- Excellent English language ability (reading, writing, and speaking)
- General experience with business and/or accounting software and processes
- Experience installing, configuring, and troubleshooting software on Windows
- Must be eligible to work in Canada
- Positive, professional attitude
- Technical aptitude
- Conscientious with attention to detail

Compensation and Benefits

- Competitive salary
- Medical and dental benefits for you and your dependents
- Accommodating vacation policy and some flexibility with hours
- In-office kitchen
- Once a week delivered lunch in the office
- Hybrid work arrangement available

Job Types: Full-time, Permanent

Salary: Starting at $75,000.00 per year for 3 month probationary period, increase after that

📌 Tier 3 Senior Business Software Support Specialist (Langley)
🏢 Spire Systems
📍 Langley