ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Welcome and warmly assist hotel guests, providing personalized and professional service throughout their stay.

- Provide accurate information about hotel facilities, services, local attractions, restaurants, entertainment, transportation, and events.

- Arrange restaurant reservations, transportation, tours, tickets, and other guest activities. Respond promptly and professionally to guest requests, inquiries, and special arrangements.

- Anticipate guest needs and provide personalized recommendations to enhance their experience.

- Coordinate with Valet, Front Desk, Housekeeping, Bell Services, Food & Beverage, and other hotel departments to ensure seamless guest service.

- Handle guest complaints and concerns professionally, resolving issues or escalating them to the appropriate department when necessary.

- Assist with special occasions, VIP arrivals, celebrations, and customized guest requests. Assist guests with directions, packages, luggage arrangements, transportation, and other concierge-related services as required.





- Build positive relationships with guests and provide service that reflects the hotel's standards and values.

- Protect guest privacy and maintain confidentiality when handling personal information and requests. Maintain a high standard of professionalism, dress, uniform and body language.

- Additional duties as assigned.

- SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

- Excellent guests service and local knowledge.

- Communication & organization. Multitasker in a fast-paced environment.

- Problem-solving & professionalism. Keen attention to detail.

- Excellent command of the English language both oral and written. Demonstrate customer service ethics and have a friendly and outgoing disposition.

- Proven abilities in handling irate customers with effective resolutions.

- An enthusiastic, self-directed team player with high level of adaptability to rapidly changing demands

- HOURS: Must be available to work mornings, afternoons, evenings, weekends and holidays

Pay: $29.53-$30.53 per hour

Advantages

- Dental care

- Discounted or free food

- Vision care

Work Location: In person

📌 Valet Desk/Concierge (Toronto)
🏢 One King West Hotel u0026 Residence-Condominium/Building Engineering
📍 Toronto