Support dental practices as a Customer Support Representative with Transparent Dent in Metro Vancouver, British Columbia. Engage with customers to resolve software inquiries effectively.

This full-time role involves being the first point of contact for Clear Dent customers, where your responsibilities include troubleshooting software issues and documenting solutions. The ideal candidate will possess strong verbal and written communication skills as well as a solid understanding of hardware and software environments.

You'll be crucial in ensuring a successful user experience while expanding your expertise in dental software.

Key Responsibilities:

- Engage customers with care and enthusiasm in support
- Serve as the first point of contact for inquiries




- Identify root causes through troubleshooting
- Escalate issues to appropriate team members when needed
- Maintain detailed records of support interactions

Requirements:

- Professional proficiency in English communication skills
- 2 years of experience in a technical support role
- Proficient in SaaS and Microsoft Office tools
- Experience or education in the dental field is beneficial
- Familiarity with SQL Server, Salesforce, JIRA is an asset

Enhance dental practice operations through high-quality support at Clear Dent.

#J-18808-Ljbffr

📌 Customer Support Representative for ClearDent (Burnaby)
🏢 ClearDent
📍 Burnaby