Responsible for the continuous support of IT infrastructure

Salary range: $58,000-60,000

Specific Accountabilities:

- First-level contact and problem resolution for all users with PC hardware, software and applications
- Effective use of the ticketing system to record, track, and follow-up on open incidents and ensure resolution is within the SLA’s
- Support for production computer and device peripherals (label printers, integrated scales, wireless handheld scanners, plant floor computers, tablets, mobile phones)
- Support and administration of system applications – time and attendance, company ERP system, and other duties as assigned
- Supporting accurate and timely IT problem resolution
- Perform timely hardware and software upgrades and /or deployment as required
- ERP system account setup and access administration projects and duties as assigned




- Coverage for planned and unplanned absences which could compromise our policies, procedures and programs
- Acts within Company philosophy
- Seek continuous improvement in company policies and procedures

Ideal Qualifications:

- Knowledge in Software as a service, Infrastructure as a service, Cloud-computing, and Citrix delivered applications and environments
- Knowledge of Microsoft Operating systems (10, 11), Office 365, Sharepoint, Excel, Word, Power Point
- Ability to diagnose problems, perform repairs on IT assets
- Adaptable, independent and motivated
- Team player with ability to work under pressure
- Knowledge of workstation and application setup and installation

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📌 IT Support Specialist (Brampton)
🏢 Cardinal Meat Specialists
📍 Brampton