Step into a pivotal role as Director of the Contact Centre & Group Operations at Air Canada Vacations in Montreal. This leadership position drives service excellence and operational performance.Your strategic insight will guide the 24/7 Contact Centre, managing both internal teams and outsourced partners. You will play an essential role in service delivery, sales optimization, workforce planning, and continuous improvement, fostering a culture of collaboration and accountability.Key Responsibilities:Oversee the development and execution of operational strategyMonitor performance against established service and sales goalsBuild relationships with travel advisors and internal teamsEnsure effective management of third-party service providersLead resource planning and staffing processes for optimal operationRequirements:University degree in Business, Tourism, or related field10+ years of leadership experience in a relevant environmentProven track record in managing large-scale operationsExpert in performance optimization and workforce planningBilingualism in English and FrenchLeverage your skills to drive excellence in customer service and operations at Air Canada Vacations.

📌 Director Contact Centre At Air Canada Vacations (Montreal)
🏢 Vacances Air Canada / Air Canada Vacations
📍 Montreal