Become a Technical Support Specialist with John Brooks Company in Mississauga, ON. Provide exceptional customer service while resolving technical issues with ERP, Windows, and Microsoft Office Suite.
In this role, you will report to the Manager, Enterprise Business Systems, and be the first line of support for hardware, software, and network challenges. Your proficiency in troubleshooting and the ability to manage user accounts will ensure smooth operations. You will also work closely with senior support members to deliver effective solutions.
Key Responsibilities:
• Provide tier-one and tier-two technical support for various systems
• Configure and manage corporate devices like laptops and printers
• Assist with onboarding and offboarding processes for staff




• Maintain IT asset records and inventory
• Use a helpdesk ticketing system for managing support inquiries
Requirements:
• College Diploma in a related field; 3+ years’ experience preferred
• Proficient in Windows, Microsoft Office, and ERP systems
• Strong troubleshooting and problem-solving skills
• Experience with helpdesk systems like ServiceNow
• Customer service orientation in technical support
Leverage your technical expertise at John Brooks Company to elevate customer satisfaction and resolve issues effectively.
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📌 Technical Support Specialist at John Brooks (Mississauga)
🏢 John Brooks
📍 Mississauga