Become a key player at HAVEN as our Senior Operations Manager in Vancouver, specializing in luxury retail service excellence and team leadership. Drive our customer-centric operations forward in a growth-focused role.
This position requires you to take ownership of the customer experience and KPIs across all operational aspects. Your expertise in developing SOPs and nurturing high-performing teams will ensure HAVEN's commitment to premium service standards remains unyielding. You will work hand-in-hand with the Co-Founders to implement strategies for sustained business growth.
Key Responsibilities:
• Own customer experience across physical and digital channels • Continuously improve service standards and SOPs • Foster a clienteling culture among team members • Ensure visual merchandising aligns with brand identity • Identify and develop high-potential talent within the team
Requirements: • 5 years minimum experience in retail operations • At least 2 years in a leadership position • Deep understanding of luxury service standards • Proven team-building capabilities • Excellent communication across diverse teams
Lead with expertise and elevate victories in client engagement and operational efficiency at HAVEN. #J-18808-Ljbffr