Lead field operations for dcbel Inc., driving efficiency and customer satisfaction in sustainable energy. This role focuses on managing service delivery and optimizing installer performance across a distributed workforce.As Head of Field Operations & Performance, you will build and lead all field-based service activities, ensuring seamless execution from lead to installation. Oversee the qualification, onboarding, and training processes while standardizing lead assignments and improving cycle times.



You will be instrumental in defining operational targets and fostering collaboration with cross-functional teams.Key Responsibilities:Own the entire customer/installer journey and define criteriaManage L1 and L2 field operations and installer readinessStandardize lead referral rules with multiple departmentsDevelop a territory capacity model for installs per monthImplement audit processes and capture field learningsRequirements:7-10+ years of experience in field operations workflowsBachelor's degree in Business, Operations, or EngineeringProven record of scaling process-driven operationsStrong cross-functional cooperative skillsWillingness to travel 20%+ for field operationsThis pivotal role focuses on optimizing field operations to enhance dcbel's customer and installer experiences.

📌 Head Of Field Operations At Dcbel Inc. (Montreal)
🏢 dcbel
📍 Montreal