Royal Oak Nissan is on the hunt for a Part time Appointment Coordinator who excels in customer service. This role involves converting phone and internet inquiries into solid service appointments, ensuring a seamless customer experience.
The ideal candidate will be enthusiastic and self-motivated with strong communication skills. Your responsibilities will involve managing incoming calls, assisting walk-in clients, and maintaining the service schedule. You should be comfortable navigating various software applications and managing multiple priorities.
Key Responsibilities:
• Answer and direct calls using a multi-line system
• Welcome and assist walk-in guests at the dealership
• Schedule and confirm service appointments accurately
• Maintain vehicle records and manage keys
• Follow up with customers post-service
Requirements:
• Minimum 2 years in a call center
• 3 years customer service experience required
• Automotive experience is a plus
• Strong interpersonal and negotiation skills
• Exceptional organizing and time management abilities
Join the dedicated team at Royal Oak Nissan and play a key role in customer service excellence in the automotive industry.
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