Shape customer experiences as a Shift Lead in the Customer Service Desk at the Recreation Centre, focusing on leadership and top-tier service. This role offers flexible hours while promoting excellence.
As the Customer Experience Shift Lead, you will be at the forefront, engaging with members and supporting team members in a high-impact leadership role. Your tasks will include guiding daily operations, handling customer inquiries, and ensuring safety protocols are followed at the facility.
Key Responsibilities:
• Interact with members, providing top-notch customer service
• Register memberships and process all payments accurately
• Lead facility operations, enforcing rules and safety measures




• Conduct regular checks for safety and cleanliness
• Coach and support staff to ensure effective service
Requirements:
• High School diploma, additional coursework preferred
• 6-12 months related experience in customer service
• Solid communication skills, both verbal and written
• Passion for mentoring staff and managing difficult conversations
• Ability to use ActiveNet software for operational management
Drive excellence in customer service and team leadership at the Recreation Centre.
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📌 Customer Service Shift Lead at Recreation Centre (Calgary)
🏢 Mount Royal University
📍 Calgary