Senior Contact Centre Leader - Ops, CX & Performance (Vancouver)

Senior Contact Centre Leader - Ops, CX & Performance (Vancouver)

03 Sep
|
Sitly
|
Vancouver

03 Sep

Sitly

Vancouver

Hire Resolve is assisting call centre organisations in Vancouver, Canada, to hire experienced professionals for mid–senior opportunities across operations management, leadership, QA, training, and WFM. The role offers progression toward senior leadership positions within customer operations.

The successful candidate will lead day-to-day operations across voice, email, chat, and digital channels, coach team leaders, and drive performance with KPIs, while coordinating with WFM and QA teams to

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📌 Senior Contact Centre Leader - Ops, CX & Performance (Vancouver)
🏢 Sitly
📍 Vancouver

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