Join CVO as an Intake Associate in Guelph, Ontario, where you can make a meaningful difference. In this full time role, you will provide exceptional customer service and manage inquiries within a hybrid work setting.

As an Intake Associate, you will act as an ambassador for the Investigations and Resolutions Program, analyzing inquiries to ensure they’re efficiently handled. Utilizing your detail-oriented approach, you will assist complainants and maintain high-quality communication throughout the process, enhancing the organization's responsiveness.

Key Responsibilities:



• Provide compassionate support to service users • Triaging complaints to appropriate case streams • Maintain communications according to retention policies • Manage case files for the Mediated Resolutions Program • Conduct thorough analysis to inform decisions

Requirements: • Diploma or certificate in relevant fields • At least three years of regulatory administrative experience • Skilled in Microsoft Office and cloud databases • Proactive work ethic with sound judgment • Training in trauma-informed practices is beneficial

Support CVO in delivering effective investigative services and improving outcomes for all stakeholders. #J-18808-Ljbffr

📌 CVO Intake Associate Role Guelph (Courtice)
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