Become a pivotal part of the Jim Pattison Auto Group as a Service Appointment Coordinator at our Victoria dealership. Manage scheduling, customer communication, and service flow to enhance overall satisfaction and efficiency.
This full time role focuses on supporting our Service Department by ensuring a seamless appointment process. You'll coordinate customer interactions, manage the service drive schedule, and liaise with Service Advisors to optimize technician availability. Your organizational skills and attention to detail will significantly contribute to an excellent service experience, reinforcing our commitment to quality.
Key Responsibilities:
• Schedule and confirm service appointments via phone, email, and online
• Greet customers warmly and gather service information




• Manage service drive workflow to minimize wait times
• Liaise with Parts Department for parts availability
• Support administrative tasks to maintain daily operations
Requirements:
• Experience in customer service or administrative roles preferred
• Familiarity with dealership management systems a plus
• Strong communication skills, both verbal and written
• Excellent organizational skills and detail-oriented
• Valid BC Driver's License required
Leverage your customer-focused and organizational talents as a Service Appointment Coordinator at Jim Pattison Auto Group.
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📌 Service Appointment Coordinator at Jim Pattison (Victoria)
🏢 The Jim Pattison Auto Group
📍 Victoria