Are you looking for a fun, fast-paced workplace where you can lead a team and create unforgettable guest experiences? Do you thrive in a hands-on role where no two days are the same? We're looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.The WhyJoin Splitsville as aTeam Leaderand in return you'll get:50% off food when you are working$1 bowlingOngoing training and development, with the opportunity to fast track your careerAccess to our in-house management training programsMental health support benefitsThe WhatAs a Team Leader, you'll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre setting. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.Here's some of what you can expect as part of the role…Lead shifts and support daily operations across all departmentsDeliver exceptional, friendly guest service both in-person and over the phoneDemonstrate robust leadership by coaching, motivating, and developing team membersAssign tasks, monitor performance, and provide real-time feedbackEnsure all areas meet Splitsville standards for cleanliness, presentation, and safetySupport team scheduling, breaks, and shift transitionsHandle guest concerns professionally and resolve issues promptlyDrive sales through upselling, promotions,



and team target settingAssist in controlling labour and operating costs in line with business needsEnsure compliance with company policies, including cash handling and health & safety proceduresComplete all required checklists, reporting, and shift summariesOversee booking systems and ensure accurate guest data entryCoordinate team communication to ensure seamless guest flow and event executionMaintain strong knowledge of food, beverage, and service offeringsSupport stock control, inventory management, and audit standardsEnsure all guest experiences-from parties to casual visits-run smoothlyThe WhoThe be a successful Team Leader, you'll have:Previous experience in a guest-facing, hospitality, entertainment, or leisure environmentsStrong communication and leadership skillsA passion for delivering memorable guest experiencesAbility to work both independently and as part of a teamFlexibility to work varied shifts, including evenings and weekendsConfidence working in a fast-paced environmentSmart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)Food Handlers CertificateSplitsville Entertainment is Canada's premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.At Splitsville, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.#J-18808-Ljbffr

📌 Splitsville Team Leader For Guest Experiences (Varennes)
🏢 Dollarama
📍 Varennes