Join Felix as a Customer Experience Coordinator, where you will transform patient interactions through meaningful support via chat and email. This remote role allows you to impact healthcare for Canadians positively.

As a vital part of Felix, you’ll engage directly with patients, ensuring they feel heard and understood. You'll need solid problem-solving skills and the ability to navigate quickly through multiple systems. Your contributions will not only resolve queries but also enhance our overall patient experience.

Key Responsibilities: • Provide personalized patient support via chat and email • Collaborate with partners to improve patient care • Drive patient education on pricing and processes • Utilize internal tools and escalate issues effectively • Capture insights to inform Felix’s patient support

Requirements: • Experience in a customer-facing role • Familiarity with AI tools in operational contexts • Bonus: Experience with telehealth or Intercom Helpdesk • Strong written communication skills • Self-directed problem solver with curiosity

Make a difference in digital healthcare with Felix and enhance patient journeys across Canada. #J-18808-Ljbffr

📌 Customer Experience Coordinator at Felix (Montreal)
🏢 Felix
📍 Montreal