DAG Tech seeks a

Tier II IT Support Engineer

to fulfill a key role on our Engineering Operations team in Toronto. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

Support end-users with efficient resolutions. Sample tasks include:

Computer configurations and troubleshooting

Hardware troubleshooting

Network connectivity issues

Video conferencing system troubleshooting

User onboarding and offboarding

Cloud services account creation and configuration

Password resetsConfiguring user permissions

Ensure high quality of support

Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services

Build and maintain accurate technical documentation including accurate time tracking

Role Format

Type:

Contract

Schedule:

Contract as needed, 10–40 hours per week





Performance:

At client site 100% of the time, Toronto

Technical Proficiencies Required

Desktop:

Windows, Mac

Mobile:

iPhone, Android

Cloud:

Microsoft 365, Google Workspace, Zoom

Network:

Ethernet, wireless, firewall, router

Personal Skills Required

High level of professionalism

Positive attitude

Superior customer service skills

Team player

Consistency and reliability

Exceptional verbal communication and technical writing skills

Ability to multi-task gracefully

Ability to exercise transparent judgment

Opportunities for Advancement

Tier III engineering

Project engineering

Cybersecurity roles

Compliance support roles

Client management responsibilities

Engineering management responsibilities

Engagement:

Contract |

Rate:

$28–$36/hr |

Location:

Toronto, ON, Canada (On-Site)

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📌 Tier II IT Support Engineer – On-Site (Toronto) – Contract DAG Tech (Winnipeg)
🏢 DAG Tech
📍 Winnipeg