About this role:Avidbots is seeking a passionate, self-driven Manager, Applications Engineering to lead our Applications Engineering team. The ideal candidate is an experienced engineering leader with a strong track record of bridging software development and real-world field applications. You have hands-on experience supporting production software at scale and excel at collaborating with cross-functional teams to deliver high-quality solutions.If you thrive on solving complex technical challenges, working across teams, and driving issues to resolution in fast-paced environments, this role is for you. You will lead a team of Application Engineers to investigate field-reported robotic application issues, analyze robot usage behaviors, and lead engineering prototype trials. You will create impact by ensuring Avidbots' production software is optimally applied, sustained, and continuously improved across our growing global fleet of autonomous cleaning robots.This position reports to the Senior Director, Software Engineering.How you will make a difference:Lead, build, and grow a team of Applications Engineers through technical direction, coaching, hiring, and performance managementLead the triage process and maintain backlog quality for robot software/system issues reported from the field and productionWork closely with Engineering to help analyze robot field usage and performance metrics to support issue investigation and identify opportunities for product improvementPartner with Engineering, Product, Technical Services, Customer Success,



and Production to ensure that field and production issues are resolved in a timely mannerWork closely with engineering to conduct alpha and beta trials of new features across customer sites and verticalsBuild a continuous improvement culture by leveraging AI tools, automating workflows, leading root cause analysis and team retrospectivesCommunicate critical field issues to cross-functional stakeholders, conveying complex technical concepts to varying levels of the organizationDeliver internal training on robot systems applications and field best practices to technical support and other operations teamsRequired Qualifications:BSc. or graduate degree in Computer Science, Engineering, or equivalent5+ years of industry experience in Applications Engineering, Technical Support, or related3+ years of people leadership experience (managing Applications engineering or QA teams)Strong background in troubleshooting and resolving complex, production-scale application issuesDemonstrated ability to critically analyze and make prioritization decisions in high-stakes, time-sensitive situations with minimal oversightProven success partnering cross-functionally to support current product and feature rolloutsExcellent verbal and written communication skills, able to explain complex technical concepts to both technical and non-technical stakeholdersExperience with robotics or autonomous systems, or a strong interest in the fieldEnjoys working in small teams with big dreamsPreferred Qualifications:Proficiency with Linux-based operating systemsFamiliar with programming in C++, Python, and Bash scriptingExperience with incident and issue management via ticketing systems (Jira or similar) and collaboration tools (Confluence, Google Suite)Experience with Robot Operating System (ROS)Experience leading offshore or remote engineering teamsPassionate about mobile robotics

📌 Manager, Applications Engineering (Kitchener)
🏢 Avidbots
📍 Kitchener