Support YMCA’s community initiatives as a Membership Services Coordinator through part-time contact centre work. This role emphasizes data management and effective customer service skills.
As part of the YMCA of Greater Toronto, the Membership Services team is looking for a Contract Part-Time Contact Centre Agent. This position is critical in providing backend support, updating member accounts, and ensuring compliance with policies. Strong organizational skills, attention to detail, and the ability to work independently will be crucial to your success.
Key Responsibilities:
• Process member account updates and refunds following defined procedures
• Address non-voice service requests with accuracy
• Maintain compliance and consistency in all tasks




• Coordinate internal follow-ups for issue resolution
• Log and manage activities and requests accurately
Requirements:
• High school diploma required; post-secondary education preferred
• 0–2 years experience in relevant fields
• Basic proficiency in CRM and administrative tools
• Explicit communication skills for internal and external channels
• Commitment to diversity and YMCA values
Make a difference in your community while developing essential skills at the YMCA.
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📌 YMCA Membership Services Coordinator (Toronto)
🏢 YMCA of Greater Toronto
📍 Toronto