Become an Inbound Customer Care Representative at NTT DATA in Ottawa, where your expertise can assist telecom customers with their internet and Wi-Fi services. Deliver exceptional support through clear communication and problem-solving abilities.
This role involves managing incoming calls, providing solutions, and building rapport with customers. Your troubleshooting skills will be essential in aiding clients facing connectivity issues. You will also contribute to creating a welcoming environment by maintaining professionalism and empathy at every interaction.
Key Responsibilities:
• Handle inbound calls for internet service inquiries
• Troubleshoot and guide customers in connecting devices
• Explain service plans, billing, and feature details




• Create and update service tickets in CRM
• Advise customers on optimizing Wi-Fi and using self-service tools
Requirements:
• High School Diploma required
• 1+ years of experience in customer service
• Experience in call centers or tech support valued
• Basic knowledge of internet and Wi-Fi protocols desired
• Solid communication skills for clear technical explanations
Your commitment to service excellence will play a vital role in enhancing customer experiences at NTT DATA.
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📌 NTT DATA Inbound Customer Care Representative (Ottawa)
🏢 NTT DATA North America
📍 Ottawa