Climate Change, Climate ActionPosition:Climate Action Manager (Customer Success)Organization:CarbonhoundLocation:Hybrid role based in downtown Toronto — 4 days/week in office, WFH Fridays. Candidates should be local to the Toronto area.What is Carbonhound?We are a B-Corp certified software platform that helps small businesses measure and reduce their impact on the climate.We believe that in order to stop the climate crisis, we need to enable every business to do their part.Our product helps reduce barriers for companies by making easy-to-use tools and providing access to affordable expertise to help them transition to their low-carbon future.We are the operating system for decarbonization.Why Carbonhound?Values Led:We fiercely protect our values of integrity, empathy and empowerment and ensure that these values are true both inside the company and how we work with our clients.Impact:We are a small (but growing) team working on a huge and important problem. Come work at a company where you can make a real impact on the most important issue of our generation.Amazing team:We have an incredible team of passionate, hilarious and intelligent people. Come build the culture of the business with us.Strong Backing:From Verdexus, to Starforge and Highline Beta, we are backed by some of the smartest investors in Canada.The RoleResponsibilitiesOwn the end-to-end post-sale customer relationship, including onboarding, retention, reduction planning and expansionRun proactive check-ins and success planning sessions with customersHelp customers navigate Carbonhound's services, including onboarding, data collection, emissions calculations, reduction initiatives, verification and moreIdentify risks to retention and proactively implement success plans to improve engagement and outcomesAdvise customers on climate commitments, emissions measurement boundaries, carbon reduction strategies, and reporting requirementsSupport customers in interpreting frameworks such as the GHG Protocol and translating them into clear,



actionable guidanceHelp customers prepare for sustainability reporting and submissions, including EcoVadis, CDP, CBAM and other disclosure frameworksContinuously improve customers' climate literacy through education and hands-on supportDevelop scalable onboarding materials, playbooks, and best practices to improve time-to-valueAct as the voice of the customer, synthesizing feedback into actionable insights for Product and DevelopmentWork closely with Sales to ensure strong customer handoffs and identify expansion opportunitiesCollaborate with Climate, Product, and Operations teams to continuously improve the customer experienceContribute to internal improvements in customer workflows, support processes, and success trackingNote: This is a hybrid role in downtown Toronto that expects 4 days a week in office with WFH Fridays.Preferred SkillsExperience delivering Greenhouse Gas Inventory reports, energy management strategies, target setting or decarbonisation roadmapsTrack record of managing relationships and stakeholders at companies from 250-1000+ employeesStrong understanding of carbon accounting principles and frameworks like the GHG ProtocolComfortable translating technical or regulatory concepts into easy, actionable guidanceStrong communication skills with a customer-first, empathetic approachHighly organized with the ability to manage multiple customer relationships and prioritiesPassionate about climate action and enabling organizations to decarbonizeExperience with decarbonization planning and scenario analysisComfortable working cross-functionally in a fast-paced, evolving environmentNice To HavesCuriosity about climate policy, regulation, and emerging standardsExperience working with auditors, verifiers, or certification bodiesExperience applying GHG protocol to Food and Beverage, Transportation and Agriculture businessesExperience with product carbon footprintsFrench fluencyBenefits & PayHealth Savings account, Extended healthcare Coverage, Life Insurance etc.2 weeks "Work from anywhere"Choose your Equity/Pay packageSalary Band: 75-85k + 10k On target earnings bonusMeaningful equityMonthly Socials with the entire team#J-18808-Ljbffr

📌 Climate Action Manager (Customer Success) - C$75,000 - C$85,000 A Year (Winnipeg)
🏢 Carbonhound
📍 Winnipeg