Join CAA ERS as a Full time Call Counsellor to provide vital emergency road services support. Utilize your professional phone skills while managing a high volume of calls effectively.
This permanent position focuses on inbound emergency requests from CAA Saskatchewan members. You will be responsible for recording important details in a database and must remain knowledgeable about CAA products and emergency services. Adaptability and composure under pressure are key to success in this role.
Key Responsibilities:
• Professionally handle inbound emergency calls from members
• Record key location and circumstance details accurately
• Manage a large volume of calls positively
• Maintain knowledge of CAA products and emergency response
• Ensure excellent judgement and decision-making skills
Requirements:
• Proven telephone communication skills
• Ability to multitask while on calls
• Common-sense approach for analyzing situations
• Basic computer skills needed
• Valid Class 5 Driver's License required
Leverage your communication and multitasking skills to assist CAA members effectively at the call center.
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📌 Full Time Call Counsellor at CAA (Regina)
🏢 Autism Services
📍 Regina