Lead customer excellence with SITA as a Senior Customer Experience Manager, optimizing satisfaction and retention across the AMER region. Advocate for customer needs and drive operational success.In this pivotal role, you will act as a senior leader managing strategic accounts and fostering cross-functional collaboration. Your responsibilities will include developing customer success strategies, providing data-driven insights, and enhancing overall operational performance.



You will also mentor team members while representing Customer Experience in executive forums and governance discussions.Key Responsibilities:Lead and maintain executive-level customer relationshipsDevelop customer success strategies to improve outcomesAdvocate customer interests in internal discussionsAnalyze operational performance and health metricsCoach Customer Experience Managers to enhance team skillsRequirements:7+ years in Customer Success or Service ManagementProven experience leading customer success initiativesSkills in engaging senior executives and influencing outcomesStrong analytical and operational leadership abilitiesDemonstrated success in managing complex prioritiesJoin SITA to shape customer experiences and drive success in the aviation industry.

📌 Senior Customer Experience Manager At Sita (Laval)
🏢 SITA
📍 Laval