Step into the role of Customer Account Coordinator at NFI, focusing on optimizing customer experience through effective order tracking and issue resolution. This position is instrumental in our logistics operation.
In this role, you will collaborate closely with customers and account managers, handling everything from order entry to shipment troubleshooting. Your attention to detail and proactive communication will support our operational success. This position offers unique challenges that require great customer service skills and the ability to adapt in a fast-paced setting.
Key Responsibilities:
• Enter and manage customer order details accurately
• Verify all shipment-related information thoroughly
• Address and solve issues during verification
• Escalate logistical problems to management promptly
• Schedule delivery appointments and track timings
Requirements:
• High school diploma or GED; college degree is a plus
• Robust knowledge of computer software including TMS
• Exceptional written and verbal communication skills
• Ability to multitask and work independently
• Willingness to work extended hours as necessary
Bring your problem-solving skills and attention to detail to NFI as we deliver exceptional service.
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