As Principal Customer Success Manager, you will own the success of Tipalti’s largest and most strategic customers, ensuring they achieve meaningful outcomes with our products and services. You will be the primary point of contact for these accounts, building robust, lasting relationships that turn customers into passionate Tipalti advocates. You will be accountable for the overall health of your portfolio, spanning customer experience, engagement, product adoption, retention, and expansion. These high‑profile accounts represent a significant portion of Tipalti’s revenue and carry high visibility across the organization. In this role, you will proactively engage your assigned accounts to establish benchmarks and milestones, lead business reviews, analyze product usage, communicate product releases and enhancements, gather and act on customer feedback, and recommend new products that strengthen existing capabilities. You will identify opportunities to elevate the customer experience and drive revenue growth. You will partner closely with your Strategic

📌 Customer Success Manager (Toronto)
🏢 AI marketing solutions provider
📍 Toronto