Become a Front Desk Customer Service Agent at Kingsmill, where you'll greet and support guests with exceptional service and manage their accounts seamlessly.
As a vital part of the team, you will ensure positive guest interactions from check-in to checkout. This role requires solid communication skills and the ability to assist with reservations and answer inquiries regarding the hotel’s facilities. Your efficiency and attention to detail will help in resolving guest issues and maintaining compliance with hotel policies.
Key Responsibilities:
• Register guests and process payments effectively
• Maintain security in room assignments and key management
• Cancel or confirm reservations while promoting activities




• Answer phones and relay messages with precision
• Document issues and ensure guest satisfaction
Requirements:
• Proficient communication and interpersonal skills
• Basic computer and sales capabilities necessary
• Flexibility to work various shifts, including nights
• Ability to stand or lift items up to 15 pounds
• Capable of maintaining a tidy workspace
Deliver exceptional guest service and ensure a welcoming atmosphere at Kingsmill as a Front Desk Customer Service Agent.
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📌 Front Desk Customer Service Agent (Williamsburg)
🏢 Kingsmill Resort
📍 Williamsburg