Join Scotiabank as a Senior Manager handling Incident Management in Toronto, Ontario. Ensure incident resolution and operational compliance while leading a diverse technology support team.
This strategic role oversees day-to-day operations of incident management and technology support, ensuring compliance with regulatory standards. You will mentor high-performance teams, guide incident response strategies, and communicate regularly with senior leaders. Your focus will be on continuous innovation in service delivery and operational efficiency.
Key Responsibilities:
• Act as primary escalation point for complex incidents • Lead incident documentation and stakeholder communication • Oversee ServiceNow ticket triage and management • Manage remediation planning based on Root Cause Analysis • Drive team performance and foster a high-inclusive culture
Requirements: • 7-10 years in operational and technical roles • Familiarity with regulatory environments and banking operations • Proven organizational and communication skills • Critical thinking and sound judgment in problem resolution • Knowledge of incident management systems like ServiceNow
Ensure operational excellence and uphold Scotiabank’s values while driving incident management and support strategies. #J-18808-Ljbffr