Join GoodLife Fitness as a Front Desk Customer Service Representative and become a crucial part of our Members' journey towards fitness. Your expertise will ensure each interaction is warm and welcoming.
Responsible for greeting Members and managing their check-in process, you'll be the friendly face of the club. Responding to inquiries over the phone and on the floor will showcase your efficient problem-solving skills. In-depth knowledge of memberships will allow you to effectively assist potential customers and sell services, ensuring a focused approach to their needs in a pristine environment.
Key Responsibilities:
• Greet and check in Members during arrivals
• Answer phone calls promptly and assist as needed




• Advise on memberships and resolve queries
• Conduct Fit-Fix Starter sessions for assistance
• Maintain cleanliness across the club areas
Requirements:
• CPR-A & AED Certification is mandatory
• Smart Tan certification needed within 3 months
• Solid customer service orientation
• Prior experience in a customer service role
• Proficiency in communication and computer skills
Excite our Members with your service excellence and fitness knowledge in this engaging Front Desk role at GoodLife Fitness.
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📌 Front Desk Customer Service Representative (Burnaby)
🏢 GoodLife Fitness
📍 Burnaby