Become the cornerstone of customer satisfaction at Wolters Kluwer ELM Solutions. This role shapes retention strategies and leads the Customer Experience initiative crucial for client success.The Director of Customer Experience is responsible for spearheading strategies that bolster retention and expansion across a diverse client portfolio. Collaborating closely with Sales and Account Management, you will develop effective frameworks to ensure customer success by driving measurable outcomes.



This leadership position demands an creative approach to integrating customer insights into business operations.Key Responsibilities:Develop the Customer Experience function from inceptionImplement a segmented approach to account managementOwn and facilitate customer retention strategiesConduct proactive renewal planning for at-risk accountsCreate structured success plans tied to business outcomesRequirements:10+ years in SaaS or enterprise sectorsDemonstrated success in scaling customer experience operationsExpertise in managing complex enterprise accountsComprehensive understanding of customer lifecycle metricsAbility to engage effectively with executive stakeholdersTransform customer interactions into lasting partnerships with Wolters Kluwer's dedicated team.

📌 Wolters Kluwer Director Of Customer Success (Vancouver)
🏢 Wolters Kluwer
📍 Vancouver