Join Columbia Forest Products as an IT Support Analyst, delivering vital technical services and enhancing user experiences in end-user computing. This bilingual role engages in problem-solving and project implementation.

As part of a dynamic IT team, the analyst will provide second-level support in English and French, ensuring operational excellence across all CFP locations. Responsibilities include troubleshooting hardware and software, effective ticket management, and close collaboration with cross-functional teams to address IT challenges. Your proactive approach will support ongoing projects and user education.

Key Responsibilities: • Support users through phone, email, and in-person • Diagnose PC hardware and software issues • Manage support tickets accurately and efficiently • Document knowledge in the IT system • Assist with software installation and updates

Requirements: • 3-5 years of IT support experience • Proficiency with Office 365 and Windows 10/11 • Excellent verbal and written communication skills • Ability to work independently and as part of a team • Availability for travel

Provide top-notch IT solutions and training while fostering a secure computing setting. #J-18808-Ljbffr

📌 IT Support Analyst at Columbia Forest Products (Hearst)
🏢 Columbia Forest Products
📍 Hearst