Job Overview

Concierge – provide consistent, exceptional customer service to all Holt Renfrew clients in a luxury retail environment.

Responsibilities

- Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
- Maintain expert knowledge of store and product locations.
- Resolve standard customer service issues within policy.
- Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
- Respond to internal and external client inquiries and/or complaints within 24 hours.
- Process gift cards for all internal and external clients.
- Support client services department as required.
- Provide support to sales floor by being POS super users.
- Develop and maintain effective relationships within the concierge community to provide clients with the ultimate service experience.
- Develop and maintain relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
- Maintain expert knowledge of “The Best” of local community and city.
- Attend concierge events and information sessions.
- Assist with and participate in all store events – creating lists, collecting tickets, RSVPs, etc.
- Ensure text on plasma screens is up-to-date and relevant.
- Respond to all event‑related inquiries in a timely manner.
- Ensure compliance with privacy policies, regulations, and cyber security measures.

Measures of Success





- Monthly one‑on‑one reviews.
- Random audits.
- Regular update training.
- New services being offered.
- Event walk‑throughs.
- Random checks.

Qualifications

- High school diploma.
- Previous experience in a customer service environment.
- Good working knowledge of computer software (Word, Excel, Outlook, etc.).

Benefits

- Competitive total compensation.
- Generous employee discount.
- Pension.
- Health & dental benefits.
- Tuition assistance.
- Continuous learning and development.

Salary Range

Hiring Range / Échelle salariale à l’embauche : $17.60 – $25.25 per hour. Final compensation will be determined based on the candidate’s unique skills, expertise, and qualifications after the interview process. Offers may vary with experience, qualifications, performance, and local market conditions.

Equal Prospect Employer Statement

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email to ensure an accessible candidate experience. All requests are confidential and used only to meet candidate needs.

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📌 Concierge (Mississauga)
🏢 Holt Renfrew
📍 Mississauga