Elevate your career as an IT Support Technician with the City of West Kelowna, providing essential front-line technical assistance to employees. Resolve hardware and software issues while supporting a vibrant community.

In this role, you will be a key resource, addressing technical support tickets, troubleshooting various IT concerns including printers and networks, and guiding users through technology functions. Collaboration with Tier 2 support is necessary for complex issues, along with facilitating user account setups and onboarding new team members, all while adhering to Occupational Health and Safety procedures.

Key Responsibilities: • Provide front-line technical support and troubleshooting • Document, categorize,



and prioritize incidents and requests • Assist with workstation setups and user permissions • Maintain desktop, network, and phone systems • Prepare technical documentation and manuals

Requirements: • Two-year diploma in Computer Science or equivalent • Minimum 2 years of related experience • Understanding of ITIL best practices • Solid customer service and communication skills • Ability to obtain Police Information Check

Become a vital part of the City of West Kelowna team, enhancing both technology and user experience. #J-18808-Ljbffr

📌 IT Support Technician West Kelowna (Winnipeg)
🏢 West Kelowna City
📍 Winnipeg