Overview

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and the team’s achievement of daily sales.

What You’ll Do

- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.

Work Schedule Requirements

Schedule will vary weekly but you should expect to work at least 12–16 hours per week. Availability on Saturdays and Sundays as well as certain holidays is required. During peak timeframes, hours will increase to support business needs.

What It Takes

- Education: High School Diploma/G.E.D. equivalent preferred.
- Retail experience: At least 1 year of retail experience preferred.
- Supervisor/Managerial experience: No supervisory/management experience is required.




- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.

What You’ll Get

- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development

Company & Equal Prospect

Abercrombie & Fitch Co. (A&F; Co.) is an equal opportunity employer.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie and Hollister brands, across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. See what it’s like to #WorkAtANF.

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📌 Key Lead - Metropolis at Metrotown, Hollister (Burnaby)
🏢 AFH Canada Stores
📍 Burnaby