Empower healthcare customers as a Bilingual Customer Care Representative at Dynacare in Ottawa. This hybrid position offers the opportunity to resolve customer inquiries using various communication platforms.
In this contract role, you will facilitate effective communication between Dynacare and its clients. You will troubleshoot, manage inquiries, and coordinate with multiple departments to achieve efficient resolutions. Your ability to respond in both French and English will be critical in this agile environment.
Key Responsibilities:
• Support customers via phone, email, and live chat
• Track all interactions and ensure compliance with regulations
• Engage with health professionals to manage requisitions
• Notify clients of test results promptly
• Coordinate customer updates and document interactions
Requirements:
• Bilingual proficiency in French and English
• 3-5 years in a multipurpose contact center
• High School diploma or equivalent experience
• Strong detail orientation and communication skills
• Competency in MS Office Suite
Leverage your bilingual skills and customer service experience to thrive at Dynacare.
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📌 Hybrid Bilingual Customer Support Role (Ottawa)
🏢 Dynacare
📍 Ottawa