Lead Ingram Micro's global strategy for Zendesk as the Manager of Business Platform Operations. Embrace a hybrid role based in Mississauga, Ontario, focusing on customer experience and operational excellence.
Ingram Micro seeks a visionary leader to drive its Zendesk platform operations. This role combines strategic oversight with hands-on execution, including AI implementation, workflow automation, and support transformation. You will guide a global team dedicated to improving customer outcomes while ensuring platform stability and scalability.
Key Responsibilities:
• Define and execute the Zendesk roadmap and operational strategy
• Lead global governance, administration, and support operations
• Establish KPIs, service levels, and operational readiness across regions




• Drive AI adoption, ticket deflection, and customer satisfaction
• Foster a high-performing global team focused on innovation
Requirements:
• Proven experience managing platform operations and global teams
• Solid knowledge of AI and automation strategies
• Capacity for process optimization and standardization
• Excellent communication and partnership skills
• Background in IT service delivery and governance
Drive innovation and operational excellence as you lead Ingram Micro's Zendesk platform to new heights.
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📌 Manager of Global Zendesk Operations (Mississauga)
🏢 Ingrammicro
📍 Mississauga