Client Services AdministratorGTA, OntarioDo you want to be part of the best Client Services team in the business? Then you may be the perfect match for Normac!About UsNormac was founded in 1998 in Vancouver, with a mission to provide the highest quality and most progressive appraisal solutions in the business. At the core of our business is our relentless belief that our relationships with our clients underpin all aspects of our organization and the high quality of our work remains our competitive advantage. Our well-established reputation has provided us with a strong presence in the markets where we operate, which has expanded to proudly serve all regions of British Columbia, Alberta, Ontario, Nova Scotia and Manitoba.Normac is proud to be an employer of choice. In our 25+ years, we have experienced rapid and sustainable growth, expanding into and adapting to new markets. We offer competitive compensation, flexible schedules and the ability to work remotely. The services we provide are recession-resistant, which gives our team members valuable stability.Normac’s Client Services team is front and centre with our clients and their incredible dedication to service has created an enviable reputation as demonstrated by positive feedback from clients. This top notch team consistently surpasses client expectations and we are looking for someone who is ready to embrace Normac’s customer service to the highest standards.The RoleWorking from home, and 1x per month in the Toronto office, we are seeking a bright and results-driven Client Services Administrator who will provide a critical role as the key interface between our clients and our appraisers.One part client concierge, one part appraiser support system, one part admin guru, the Client Services Administrator will be hands-on and integral to the growth of the company as we expand our operations across Canada. This role is the perfect fit for someone who enjoys administrative duties and working directly with clients, and also has strong attention to detail,



excellent communication skills and a passion for delivering first-class customer service.Required Education and/or ExperienceAdministration certificate or equivalentMinimum of 3 years of office administration experienceResponsibilitiesPrepare and follow up on proposals and quotes for new businessCommunicate with clients over phone/e-mail in a timely and professional manner while providing the information they require and resolving their needsDistribute appraisal reports and updates in a high volume environmentSchedule and coordinate property inspectionsPerform follow up phone calls to clients regarding renewals to maximize client retentionOrganize and maintain the company database of information in the CRM softwareLearn, understand and utilize new automation procedures as they are rolled outCreate invoices for clientsEstablish a strong rapport with clients and colleaguesWork with the team to ensure that monthly report deadlines are being metCollaborate with the team to continually strive to increase efficiencyCreate customer loyalty by going above and beyond to ensure customer retention and new business developmentUphold Normac customer service to the highest standardsSkills and QualificationsExcellent organization and communication (verbal & written) skillsA passion for customer service and exceeding client expectationsAbility to work independently with minimal supervision as well as part of a teamExcellent attention to detailAbility to meet deadlines without compromising quality or accuracyExceptional time management skills and the ability to handle multiple tasksThrives in a fast-paced,



high volume setting that is growing and changingStrong analytical and problem solving skillsAbility to work well under pressure while maintaining a friendly and positive attitudeProficient in MS Office, Outlook, especially in Excel and WordExperience using CRM software and Quickbooks (accounting software) is an assetWhat We OfferNormac is a progressive employer providing a positive work environment. We offer a competitive salary, social activities as well as room to grow within the company. AtNormac, we encourage innovation, creative ideas, and new ways to perform our job and conduct business. Employees work as a team, contribute and collaborate to each other’s success.Recognized for its high standards, service, and professionalism, Normac is the premier insurance appraisal company in Canada. With an enviable client base and commitment to value and service, Normac is capturing sizable growth opportunities maintaining its market leading position.For the successful candidate, Normac offers a solid foundation, an entrepreneurial environment, and personal growth opportunities where ideas and people matter.Normac is an equal opportunity employer and prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Normac is committed to creating and maintaining an inclusive and accessible workplace for all team members.Extra benefits could include:Group benefits including Employee Assistance PlanRRSP matching program3 weeks paid vacation + extra time off at ChristmasBirthday day offSick and personal daysRemote work modelEmployee rewards and recognition programEducation allowanceEmployee referral programWe appreciate and thank all applicants for their interest in Normac, however, only candidates selected for an interview will be contacted. We will be accepting applications until such time a suitable applicant is selected.#J-18808-Ljbffr

📌 Administrative Support For Client Services (Winnipeg)
🏢 Doctors of BC
📍 Winnipeg