Nova Hotels is a Canadian, family-owned and operated hotel group with 13 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. At Nova, hospitality starts with people. We care about creating comfortable stays for our guests, memorable events for our clients, and a supportive workplace for our teams.Whether we are helping a guest settle in, responding to a concern, or solving an unexpected challenge, our team shows up with care, accountability, and a willingness to find a way.We are looking for a Guest Security Officer to support the safety, security, and overall guest experience at our hotel. This role is ideal for someone who is observant, calm under pressure, guest-focused, and confident handling situations professionally.The shifts for this position may include days, evenings, nights, weekends, and holidays, based on business needs.About the RoleAs the Guest Security Officer, you will be responsible for supporting the day-to-day safety and security of the hotel, surrounding property, guests, and team members. This includes monitoring hallways, public areas, restaurants, parking lots, exterior areas, and responding to concerns related to guest rooms or hotel operations.This is a hands-on role that requires good judgment, strong communication, and the ability to respond quickly and professionally when issues arise. You will also support other departments when needed, including the Front Desk and Food & Beverage teams, to help ensure guests receive safe, welcoming, and reliable service.What You'll DoFollow all established and future security policies, procedures, and standard operating proceduresConduct regular patrols of hallways, public areas, parking lots, exterior areas, and hotel floorsMonitor the building and surrounding property for safety, security, maintenance, or suspicious concernsComplete security patrol logs, incident reports, accident reports, and related documentation accurately and on timeRespond promptly to guest, associate, or property-related incidentsHandle difficult guest inquiries or concerns professionally and calmlyAssist with problem resolution and service recovery when appropriateCommunicate effectively with guests, team members, supervisors,



and department leadersSupport the Front Desk and Food & Beverage teams when needed, including after-hours room service delivery, amenity delivery, luggage assistance, room checks, and room movesReport safety hazards, security concerns, suspicious circumstances, and maintenance issues immediately to the appropriate leaderRespond to emergency situations and take appropriate action to help safeguard guests, team members, and the hotelInvestigate and report guest or associate injuries, thefts, assaults, property loss, vandalism, or other incidents as requiredSupport preventative safety and security programs throughout the hotelHelp maintain safe working conditions within the hotelMaintain exterior cleanliness and safety, including shoveling snow and removing debris as requiredHelp ensure team members follow safety rules and proceduresSupport enforcement of liquor laws, fire codes, and hotel safety standardsCheck identification of unfamiliar individuals in staff-only areasEnsure contractors and visitors follow the hotel's sign-in proceduresKeep the General Manager or immediate leader informed of significant concerns, unusual incidents, or urgent mattersFollow Nova Hotels standards for hygiene, grooming, health and safety, fire safety, key controls, and guest interactionsProvide exceptional guest service at all timesComplete other related duties as assignedWhat We're Looking ForHigh school diploma requiredValid security licence, where required under applicable provincial legislationPROTECT certification is considered an asset, where applicableCPR certification required or willingness to obtainPrevious safety, security, or loss prevention training is considered an assetPrevious hospitality training is considered an asset1–2 years of previous experience in a safety or security role required1–2 years of hospitality, hotel,



or customer service experience is considered an assetAbility to provide a criminal record/security clearance from local authoritiesStrong communication and conflict-resolution skillsAbility to remain calm, professional, and solutions-focused under pressureStrong observation skills and attention to detailAbility to complete clear, accurate written reportsReliable, responsible, and able to work independentlyFlexible availability, including days, evenings, nights, weekends, and holidaysKey Strengths for SuccessYou care about creating a safe and welcoming environmentYou are calm, observant, and professional in difficult situationsYou communicate clearly and respectfully with guests and team membersYou take ownership of safety concerns and follow through on detailsYou understand that outstanding security is also great guest serviceYou lead by example through reliability, good judgment, and accountabilityYou are willing to jump in and support the team when neededSafety and Security ExpectationsThe Guest Security Officer is expected to observe safety and security procedures at all times, report potentially unsafe conditions, and use equipment and materials properly. This role requires professionalism, confidentiality, sound judgment, and a strong commitment to protecting guests, team members, and hotel property.Travel RequirementDue to limited public transportation during certain shifts, the successful candidate must be able to travel to and from work reliably without relying on public transit.What We OfferAt Nova Hotels, you will be part of a supportive, team-oriented workplace where people look out for one another and take pride in creating great guest and client experiences.We offer:Competitive wagesMeal programExtended health benefits for full-time employeesEmployee discounts in our food and beverage outletsStaff rates at Nova Hotels across Alberta, Saskatchewan, and the Northwest TerritoriesFriends and family hotel ratesOpportunities to learn, grow, and build your hospitality careerEligibilityApplicants must be legally entitled to work in Canada.We thank all applicants for their interest in Nova Hotels. Only those selected for an interview will be contacted.

📌 Pt Security Officer - Nova Inn Yellowknife
🏢 VanWonen
📍 Yellowknife