Maximize customer retention at Trilogy as a Senior Customer Success Manager. Engage with enterprise clients and drive contract renewals using advanced AI-driven insights.In this dynamic position, you will be crucial for managing the renewals pipeline for high-value accounts. Your role includes direct negotiations with decision-makers and developing B2B renewal strategies. This is a unique opportunity to focus on execution without the distractions of traditional sales traps.Key Responsibilities:Drive high-touch conversations with key enterprise clientsOwn renewals process focused on revenue retentionDefine structured playbooks for B2B renewalsManage negotiation processes for complex contractsUse AI insights to improve client engagementRequirements:8+ years in a B2B CSM roleHands-on experience with renewals exceeding $100KStrong English communication skillsProficiency in utilizing AI in customer engagementMust work during U.S. business hoursEnhance customer relationships and drive success at Trilogy while enjoying the benefits of a secure compensation plan.

📌 Remote Senior Customer Success Manager Role (Vancouver)
🏢 Crossover
📍 Vancouver