Embrace the challenge as an Assistant Retail Manager at Follett, a leader in campus retail. Oversee day-to-day store operations while fostering excellent customer relations in a community-focused culture.
At Follett, the Assistant Retail Manager supports the Store Manager in managing store activities, including supervising the sales team and implementing merchandising standards. This role focuses on customer engagement, team training, and maintaining operational excellence. Your leadership will drive our commitment to an exceptional shopping experience.
Key Responsibilities:
• Manage work schedules and activities of sales team members
• Conduct training for new staff and seasonal hires
• Respond to customer inquiries and address service issues




• Handle cash register duties with precision
• Ensure compliance with merchandising and promotional guidelines
Requirements:
• Bilingual in French and English is essential
• Preferred Associate’s Degree or equivalent qualification
• 1-3 years of experience in retail or bookstores
• Supervisory experience is beneficial
• Solid verbal and written communication skills
Direct store operations and elevate customer engagement as you grow your career with Follett.
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📌 Follett Assistant Retail Manager Position (Ottawa)
🏢 Follett Higher Education
📍 Ottawa