Join Perimeter Aviation as the Call Center Lead in Winnipeg, Manitoba, where your leadership drives exceptional customer experiences. Be part of a team dedicated to supporting customers 24/7.

In this pivotal role, you will manage call center agents, ensuring they meet performance standards and deliver superior service. Your skills in communication and time management will help create a positive work workplace and improve team effectiveness. Work in a fast-paced setting and be prepared to address customer issues with confidence.

Key Responsibilities: • Oversee operations to ensure high-quality service • Monitor team performance and call metrics daily • Organize schedules for agents during shifts • Train new and existing agents on service protocols • Resolve escalated customer issues effectively

Requirements: • High school diploma or equivalent • At least one year of customer service experience • Familiarity with airline reservation systems preferred • Strong analytical and interpersonal skills • Ability to work varied shifts to fulfill service needs

Leverage your call center management experience to excel at Perimeter Aviation and support our valued customers. #J-18808-Ljbffr

📌 Call Center Lead Position at Perimeter Aviation (Winnipeg)
🏢 Perimeter Aviation
📍 Winnipeg