Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Compensation: CAD $ 19.33/Hr.

License Requirements: Smart Serve Certificate and Ontario Food Handlers Certificates

Overview

Responsible for providing friendly and efficient customer service in a fast-paced food hall environment. Accurately processes cash, credit, debit, and mobile payment transactions while assisting guests with food and beverage purchases. Maintains a clean and organized workstation, answers customer inquiries, and supports daily food hall operations. Demonstrates strong attention to detail, communication skills, and the ability to handle high transaction volumes while delivering an exceptional guest experience.

Responsibilities

- Manage reservation system to retain guest preferences, pre-assigning seating when necessary
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
- Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries
- Offer a cordial farewell to every guest, thanking them for dining and invite them back
- Communicates constantly with management and service staff to ensure efficient operations
- Maintain positive relations with guests at all times
- Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/ seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code
- Answer restaurant telephone courteously and efficiently
- Speak to guests’ and co-workers using clear, appropriate and qualified language
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engage guests in conversation regarding their stay, property services,



and area attractions/offerings
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
- Maintain cleanliness of work areas throughout the shift
- Notify management of maintenance repair issues
- Performs all other job-related duties as request.

Qualifications, Education, Experience

- Must be at least 19 years old.
- Performs duties which require bending & reaching.
- Standing or moving, for up to 8+ hours.
- Ability to turn or twist body parts in a circular motion.
- Maintains a well-groomed appearance.
- Follows all uniform guidelines.
- Practicing all general safety & sanitation standards.
- Recycling products, where possible.
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests and co-workers.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Must possess a valid smart serve certificate or be willing to obtain one.
- Must possess a valid Ontario food handlers certificate or be willing to obtain one.

Physical Demands

- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment,



but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Thank you for choosing us as your employer of choice! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

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