Senior ITSM Modernization Analyst – Hybrid Role (Winnipeg)

Senior ITSM Modernization Analyst – Hybrid Role (Winnipeg)

03 Sep
|
SereneAid
|
Winnipeg

03 Sep

SereneAid

Winnipeg

The Government of Newfoundland & Labrador's Office of the Chief Information Officer (OCIO) seeks a Senior Business Analyst to lead ITSM modernization and ServiceNow replacement efforts. You will document current-state processes, define future-state requirements, and work with business and technical teams to map, validate, and govern requirements. You will perform fit-gap analyses, develop BRDs, user stories, and acceptance criteria, and help design integrations, CMDB readiness, and data

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📌 Senior ITSM Modernization Analyst – Hybrid Role (Winnipeg)
🏢 SereneAid
📍 Winnipeg

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