Become the technical front line for Third Octet as a Remote IT Support Analyst. Provide essential support for managed services, cloud solutions, and internal initiatives across the GTA.

This position requires a strong focus on user support and problem-solving as you assist internal teams and clients. You'll tackle technical support incidents and manage crucial infrastructure systems like Shared Messaging and Private Cloud. A commitment to excellent customer service is vital in this role to guide users through their technical challenges.

Key Responsibilities:



• Provide direct support via calls and emails • Troubleshoot complex technical incidents • Manage internal and managed infrastructure elements • Maintain internal documentation and governance compliance • Rotate with team members for after-hours support

Requirements: • Strong passion for technology and a desire to learn • Understanding of Microsoft 365 and networking basics • Ability to troubleshoot application issues effectively • Exceptional communication skills • Self-motivated and able to multi-task in a energetic environment

Embrace the challenges of technology support while contributing to Third Octet's success and customer satisfaction. #J-18808-Ljbffr

📌 Remote IT Support Analyst at Third Octet (Montreal)
🏢 Third Octet
📍 Montreal