Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Responsibilities

- Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
- Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.
- Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.
- Maintain accuracy and follow guidance.
- Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.




- Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
- Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

- Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
- Proficiency in written and spoken French if the role is based in Quebec; English required for the rest of Canada (sign language supported for both languages).

Preferred Qualifications

- Demonstrate knowledge of Apple products and services.
- Personalize solutions based on customer needs, and effectively communicate them.
- Work in a fast-paced environment, often supporting multiple customers at the same time.
- Work in a team setting, demonstrating shared responsibility and accountability with other team members.
- Be curious and open to learning from others and helping each other grow.
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
- Be trusted with sensitive or confidential information, keeping with Apple's core values.

Available to work evenings, weekends, and public holidays; English proficiency required (French required for Quebec-based roles); knowledge of Apple products and services preferred.

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📌 Specialist (Seasonal, Part-Time) (Burnaby)
🏢 Apple
📍 Burnaby